Why People Resist Change
This presentation helps attendees recognize common barriers to the introduction of sound processes, insight on the planning required to address these barriers and disciplines required to execute these plans. This program incorporates Marketing Concepts, to better understand barriers that include communications, expectation gaps, existing techniques and cultural behavior, culminating with successful techniques used to address these barriers.

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Quality Basics
Quality Basics will provide an overview of Quality as it relates to industry and then we will apply these principles to Information Technology (IT). Those attending this session will be introduced to basic quality concepts, key pioneers in this field (e.g. Deming, Juran, Crosby) and insight into their philosophies. We will address quality definitions, incentives for quality initiatives, metrics, and industry experiences. Attendees will gain exposure to the merits of quality and its application to IT practices.

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Test Processes: Producing Metrics That Matter
This presentation provides insight on Black Box Testing processes, which can be applied to all independent testing (both System and User Acceptance). An understanding of these processes facilitates their introduction and use throughout a project and/or organization. Techniques and insight on the introduction and incorporation of processes will be included. As these processes are tuned for an organization, many can be automated by incorporating industry tools..

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PMG Material

 PMG Glossary of Terms

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